By Amber Cook, LMT

Oh no, your boss calls you into work and you have to go…but you have a massage appointment.

You totally space your appointment with your Naturopath. It happens!

You look at your bank account, and realize you shouldn’t have made that Reiki appointment in the first place.

Awkward! What should you do? First, relax, it happens to the best of us.

Then, contact the practitioner ASAP, letting them know you have to cancel. It’s always a good idea to give them a reason.

If it’s less than 24 hours notice, expect to get charged for the appointment. Even better, don’t wait for them to charge you, just offer. Who knows, by showing them you respect them and know their time is valuable, maybe they’ll let you off the hook (this time).

Some practitioners may even require 48 hours. Always read your practitioners cancellation policy. Everyone is different. If you’re not sure, it’s a good idea to ask. But, even if they don’t have an official policy just offer to pay for the time anyway.  Karma 

This is your practitioner’s income. If they can’t fill your appointment time, then they don’t get paid the daily income they were counting on. Hopefully your practitioner loves what they do, but it’s still their job. It’s the way they pay their bills, take care of their families, and operate their business.

Take a moment and imagine, your boss calls you the night before a normal day at the office, and tells you, “Don’t come into work today, and don’t expect to get paid. It was nothing you did, I just have other things going on, and don’t want you to come in.”?

Not ok.

Ok, so you’re probably wondering, what if it’s an emergency and I can’t get there?

Death in the family? Or you woke up puking and your kid is too?

Call your practitioner immediately, explain the situation, and reschedule then and there. Most will go easy on you, and even more will completely understand. You probably won’t be charged for the appointment. Rashell from recommends bringing a gift to your next appointment though. Not a bad idea!

If it’s a true emergency and you weren’t able to call to cancel, make sure and follow up once things have calmed down, or have someone do it for you. You’re a customer, but you’re also a person we care for, and we worry when you don’t show up or call.

Remember when you schedule an appointment, that person has blocked out time in their day just for you.

And, if you’re wondering, yes I have forgotten an appointment once (or twice). It sucks for both parties, but if you follow my advice, things will smooth over quick and you can all move on without any hard feelings.